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CIPS L6M10 Exam Syllabus Topics:

Topic	Details
Topic 1	Understand the concept of reverse logistics and its impact on global logistics strategy: This section measures the skills of the target audience in assessing strategic factors influencing reverse logistics, such as government policies, economic considerations, and environmental impacts. It emphasizes understanding how these factors affect reverse logistics planning. A key skill measured is evaluating sustainability strategies in reverse logistics.
Topic 2	Understand the strategic logistical implications of globalization: This section measures the skills of Logistics Managers and focuses on evaluating the logistics challenges presented by globalization. It covers issues such as centralized versus regionalized inventory holdings, international logistics practices, and the impact of transportation pipelines on inventory costs. A key skill measured is identifying logistics challenges in a global context.
Topic 3	Assess the strategic factors that influence reverse logistics: This section measures the skills of Logistics Coordinators in comparing factors affecting the implementation of reverse logistics strategies. It discusses challenges such as lack of infrastructure, forecasting difficulties, and perceptions of reverse logistics as a cost rather than a value-addition opportunity.
Topic 4	Understand global governance of the supply chain: This section measures the skills of Compliance Officers in assessing the impact of international legislation on globalized supply chains. It includes understanding jurisdictional issues and legal considerations affecting trade across multiple countries. A key skill measured is evaluating legal frameworks governing international trade.

CIPS Global Logistics Strategy Sample Questions (Q62-Q67):

NEW QUESTION # 62
What unique characteristic of reverse logistics contributes to the challenges of determining an adequate quantity/volume to justify the expense of retrieving a product?

A. Minimal storage requirements
B. Low product variety
C. Single supplier dependency
D. Volatility in supply

Answer: D

Explanation:
Reverse logistics involves collecting products from various sources and locations, leading to volatility in supply due to uncertainties in product returns, return rates, and material life. This complexity makes it challenging to determine what quantity/volume justifies the retrieval expense. [P-183]

NEW QUESTION # 63
Why are online returns becoming a significant concern in the context of reverse logistics?

A. Online returns are increasing at a much faster rate compared to counter sales returns.
B. Customers are less likely to return products purchased online.
C. The growth of online sales has led to a decrease in product returns.
D. Online retailers do not have proper returns management systems in place.

Answer: A

Explanation:
As online and e-commerce sales increase, the rate of returns has increased and is almost double the rate of counter sales returns. [P-150]

NEW QUESTION # 64
In the context of managing an extended transportation pipeline, what is the primary concern associated with implementing a "just in time" (JIT) inventory system?

A. Minimizing the reliance on warehousing and storage
B. Reducing transportation costs through last-minute logistics planning
C. Increasing the risk of disruptions if material flow or labor is interrupted
D. Reducing the cost of inventory holding

Answer: C

Explanation:
JIT inventory systems reduce storage costs but increase vulnerability to supply chain disruptions due to material flow or labor interruptions. [P-13]

NEW QUESTION # 65
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: What preventive measures will Mark take to address Customer 4 Mike's issue?
Answer Options:

A. Improved delivery tracking systems
B. Enhanced quality control
C. Ensure consistency with sizing charts
D. Improved order fulfillment
E. Update billing procedures

Answer: E

Explanation:
To prevent future billing errors, ShopSmart should update and improve its billing procedures. [P 166-169]

NEW QUESTION # 66
Which types of goods and contracts are NOT subject to the CISG? (Select ALL that apply)

A. The sale of stocks and shares
B. Sale of ships or aeroplanes
C. Auctioned goods
D. Goods for private consumption and use such as personal effects
E. Bonds and investment securities

Answer: A,B,C,D,E

Explanation:
The CISG does not apply to personal effects, auctioned goods, stocks, bonds, or the sale of ships/aeroplanes. [P-127]

NEW QUESTION # 67
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